Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Your Sneak Peek

We've really outdone ourselves this year with a rockin' agenda for 2016.
Don't miss out - register now and be one of the first to lock-in your contact center tours.

Note:  Tours can be selected during the registration process.

7 Local Contact Center Tours

Each tour is available Tuesday, October 25 at 8:30am and 1:30pm


Keynote Presentations

Senior Vice President, Bank and Property & Casualty Sales and Service Team, USAA

Wednesday, October 26
USAA - Purpose Driven Customer Experience


Best Selling Author, Radio Host and Top Social Media Influencer for Customer Service

Thursday, October 27
Delivering the Ultimate Customer Experience in an Ever Changing Environment

"If you work in a Contact Center you need to attend this event! The ICMI Team creates a three day event where you learn more about Leadership, Employee Training/Quality Management and Retention, Technology in a fun environment, with the best in the Biz!"

Susie Kent, National Director Sales & Service,


   © 2016 UBM, All Rights Reserved.

   © 2016 UBM, All Rights Reserved.