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Schedule

4:00 pm – 7:00 pm

Registration/Check-In Open

6:30 am – 7:00 pm

Registration/Check-In Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:30 pm

Lunch

1:30 pm – 5:00 pm

5:00 pm – 7:00 pm

Demo Hall Bash & Special Preview

7:00 am – 6:30 pm

Registration/Check-In Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:30 am – 10:00 am

Featured Keynote: Jim Knight – Culture That Rocks!

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall // Morning Coffee Break

12:30 pm – 2:00 pm

Lunch & Learn with Solution Providers

5:15 pm – 7:00 pm

Peers & Beers

7:30 am – 4:30 pm

Registration Open

7:30 am – 8:30 am

Best Practices Networking Breakfast

8:30 am – 10:00 am

Featured Keynote: John Rossman - Becoming Obsessed with the Customer

10:00 am – 12:30 pm

Visit the Demo Hall // Morning Coffee Break

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

12:30 pm – 1:45 pm

Lunch

"The ICMI Contact Center Demo & Conference is a must attend event for me each year because of the quality and content of the topics presented, the exposure to leading technologies and best practices and the invaluable networking opportunities. Don't miss it."

James Michael Patrella, Director, USC Access Center, Keck Medicine of USC

Sponsors

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   © 2017 UBM, All Rights Reserved.