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2015 Schedule

4:00 pm – 7:00 pm

Registration Open

7:00 am – 6:30 pm

Registration Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome: Mark Bloom - Customer Service in a Connected World

8:15 am – 10:00 am

Keynote Address: Brad Cleveland

8:15 am – 10:00 am

Featured Keynote: Jon Wolske – Creating and Nurturing a Culture of Service

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Jon Wolske Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall

10:50 am – 11:15 am

12:30 pm – 2:00 pm

Lunch in the Demo Hall

5:15 pm – 7:00 pm

Peers & Beers Party

7:30 am – 4:30 pm

Registration Open

7:00 am – 8:15 am

Best Practices Networking Breakfast

8:30 am – 10:00 am

Welcome & Keynote: Justin Robbins

8:30 am – 10:00 am

Featured Keynote: Myra Golden – The “Beyond Wow” Customer Experience

10:00 am – 12:30 pm

Visit the Demo Hall

10:00 am – 10:30 am

Myra Golden Book Signing in Demo Hall

10:10 am – 10:35 am

10:40 am – 11:05 am

Solutions Spotlight: NextGen CX for the Digital Age

11:50 am – 12:15 pm

Solutions Spotlight: Best Practices in Agent Training

12:30 pm – 1:45 pm

Lunch

"I felt good about the conference because I was able to get some new ideas in some areas where we were really struggling. It also confirmed some of the recent changes we have made in our center."

Kent Henderson , Sales Manager, Upack Moving

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