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Schedule

4:00 pm – 7:00 pm

Registration Open

7:00 am – 6:30 pm

Registration Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome & Keynote: Jon Wolske – Creating and Nurturing a Culture of Service

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Jon Wolske Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall

12:30 pm – 2:00 pm

Lunch in the Demo Hall

5:15 pm – 7:00 pm

Peers & Beers Party

7:30 am – 4:30 pm

Registration Open

7:00 am – 8:15 am

Best Practices Networking Breakfast

8:15 am – 10:00 am

Keynote: Myra Golden – The “Beyond Wow” Customer Experience

10:00 am – 12:30 pm

Visit the Demo Hall

10:00 am – 10:30 am

Myra Golden Book Signing in Demo Hall

12:30 pm – 1:45 pm

Lunch

I enjoy the plethora of topics that are offered. There is always something specific to what I need to learn

Tricia Kissinger, Director, Personal Lines Customer Experience, Jewelers Mutual Insurance

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