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Schedule

4:00 pm – 7:00 pm

Registration Open

6:30 am – 7:00 pm

Registration Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:30 pm

Lunch

1:30 pm – 5:00 pm

5:00 pm – 7:00 pm

Demo Hall Bash & Special Preview

7:00 am – 6:30 pm

Registration Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Featured Keynote: Tom Grothues – "USAA - Purpose Driven Customer Experience”

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall // Morning Coffee Break

12:30 pm – 2:00 pm

Lunch & Learn with Solution Providers

5:30 pm – 7:30 pm

80's Networking Party

7:30 am – 4:30 pm

Registration Open

7:30 am – 8:30 am

Best Practices Networking Breakfast

8:30 am – 10:00 am

Featured Keynote: Marsha Collier - "Deliver Exceptional Customer Experiences in a World of Constant Change”

10:00 am – 12:30 pm

Visit the Demo Hall // Morning Coffee Break

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

12:30 pm – 1:45 pm

Lunch

4:15 pm – 5:15 pm

Featured Keynote: Dayna Steele - “Rock Your World: 5 Things To Do Every Day to Rock Your Customer Service World”

"I enjoyed hearing how other Call Centers operate and what they do in certain situations."

Brian McKenna, Account Services Supervisor, New Balance

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   © 2016 UBM, All Rights Reserved.

   © 2016 UBM, All Rights Reserved.