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Schedule

4:00 pm – 7:00 pm

Registration Open

6:30 am – 7:00 pm

Registration Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:30 pm

Lunch

1:30 pm – 5:00 pm

5:00 pm – 7:00 pm

Demo Hall Bash & Special Preview

7:00 am – 6:30 pm

Registration Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Featured Keynote: Tom Grothues – "USAA - Purpose Driven Customer Experience”

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall // Morning Coffee Break

12:30 pm – 2:00 pm

Lunch & Learn with Solution Providers

5:30 pm – 7:30 pm

80's Networking Party

7:30 am – 4:30 pm

Registration Open

7:30 am – 8:30 am

Best Practices Networking Breakfast

8:30 am – 10:00 am

Featured Keynote: Marsha Collier - "Deliver Exceptional Customer Experiences in a World of Constant Change”

10:00 am – 12:30 pm

Visit the Demo Hall // Morning Coffee Break

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

12:30 pm – 1:45 pm

Lunch

4:15 pm – 5:15 pm

Featured Keynote: Dayna Steele - “Rock Your World: 5 Things To Do Every Day to Rock Your Customer Service World”

"I got a great mix between really practical things that I can implement within my team immediately as well as some strategic stuff to get me thinking outside the box."

Leeann Visser , Customer Service Manager, GTA Travel

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   © 2016 UBM, All Rights Reserved.