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Schedule

4:00 pm – 7:00 pm

Registration/Check-In Open

6:30 am – 7:00 pm

Registration/Check-In Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:30 pm

Lunch

5:00 pm – 7:00 pm

Demo Hall Bash & Special Preview

7:00 am – 6:30 pm

Registration/Check-In Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:30 am – 10:00 am

Featured Keynote: Jim Knight – Culture That Rocks!

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall // Morning Coffee Break

12:30 pm – 2:00 pm

Lunch & Learn with Solution Providers

5:00 pm – 7:00 pm

Viva Las Vegas in the Demo Hall

7:30 am – 4:30 pm

Registration Open

7:30 am – 8:30 am

Best Practices Networking Breakfast

8:30 am – 10:00 am

Featured Keynote: John Rossman - Becoming Obsessed with the Customer

10:00 am – 12:30 pm

Visit the Demo Hall // Morning Coffee Break

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

12:30 pm – 1:45 pm

Lunch

"Networking with other small bank call centers was outstanding for sharing best practices."

Elaine Anderson, Call Center Operations Manager, City National Bank of Oklahoma

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   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.