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2015 Schedule

4:00 pm – 7:00 pm

Registration Open

7:00 am – 6:30 pm

Registration Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Welcome: Mark Bloom - Customer Service in a Connected World

8:15 am – 10:00 am

Keynote Address: Brad Cleveland

8:15 am – 10:00 am

Featured Keynote: Jon Wolske – Creating and Nurturing a Culture of Service

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Jon Wolske Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall

10:50 am – 11:15 am

12:30 pm – 2:00 pm

Lunch in the Demo Hall

5:15 pm – 7:00 pm

Peers & Beers Party

7:30 am – 4:30 pm

Registration Open

7:00 am – 8:15 am

Best Practices Networking Breakfast

8:30 am – 10:00 am

Welcome & Keynote: Justin Robbins

8:30 am – 10:00 am

Featured Keynote: Myra Golden – The “Beyond Wow” Customer Experience

10:00 am – 12:30 pm

Visit the Demo Hall

10:00 am – 10:30 am

Myra Golden Book Signing in Demo Hall

10:10 am – 10:35 am

10:40 am – 11:05 am

Solutions Spotlight: NextGen CX for the Digital Age

11:50 am – 12:15 pm

Solutions Spotlight: Best Practices in Agent Training

12:30 pm – 1:45 pm

Lunch

"Very good speakers, smart cutting edge material provided. IT WAS FUN!"

George Palazzo, Senior Director, MPIPHP

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