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Schedule

4:00 pm – 7:00 pm

Registration Open

6:30 am – 7:00 pm

Registration Open

7:00 am – 8:30 am

Breakfast

12:00 pm – 1:30 pm

Lunch

1:30 pm – 5:00 pm

5:00 pm – 7:00 pm

Demo Hall Bash & Special Preview

7:00 am – 6:30 pm

Registration Open

7:00 am – 8:15 am

Industry Roundtables Breakfast

8:15 am – 10:00 am

Featured Keynote: Tom Grothues – "USAA - Purpose Driven Customer Experience”

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

10:00 am – 11:30 am

Visit Demo Hall // Morning Coffee Break

12:30 pm – 2:00 pm

Lunch & Learn with Solution Providers

5:30 pm – 7:30 pm

80's Networking Party

7:30 am – 4:30 pm

Registration Open

7:30 am – 8:30 am

Best Practices Networking Breakfast

8:30 am – 10:00 am

Featured Keynote: Marsha Collier - "Deliver Exceptional Customer Experiences in a World of Constant Change”

10:00 am – 12:30 pm

Visit the Demo Hall // Morning Coffee Break

10:00 am – 10:30 am

Keynote Book Signing in Demo Hall

12:30 pm – 1:45 pm

Lunch

4:15 pm – 5:15 pm

Featured Keynote: Dayna Steele - “Rock Your World: 5 Things To Do Every Day to Rock Your Customer Service World”

"I appreciated the willingness of the speakers to take time after presentations to go further into questions and provide additional resources."

Suzanne Hug , Call Center Manager, Londen Insurance Group

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   © 2017 UBM, All Rights Reserved.