Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Call Center Networking Discussion

Join Your Peers with a Complimentary
Demo Hall/Keynotes Pass


Even if you can't attend the full conference, we welcome you to come explore the Demo Hall jam-packed with the most innovative industry solution providers; plus get inspired with world-class keynote presentations. And if that isn't enough -- network  with your peers during select receptions and share war-stories and solutions. The pass is complimentary for end-users only.* Attend one day or all three.

Register Now


Your Pass Includes:


Tuesday, Oct. 25

5:00pm-7:00pm -- Demo Hall Bash and Special Preview

5:30pm-5:55pm -- Solution Spotlight, in the Demo Hall (topic pending)

6:10pm-6:35pm -- Solution Spotlight, in the Demo Hall (topic pending)




Wednesday, Oct. 26

8:15am-10:00am
-- Keynote presentations featuring Tom Grothues, USAA, Senior Vice President, Bank and Property & Casualty Sales and Service Team, presenting "USAA - Purpose Driven Customer Experience”

10:00am-2:00pm --- Demo Hall Open

10:15am-10:40am -- Solution Spotlight presented by inContact, in Demo Hall
What Your Agents Won’t Tell You – Inside Tips to Improve Customer Service
Athletes have the best “on the field” perspective, yet are often reluctant to disclose an injury or weakness. Similarly, CSRs may not reveal the root causes of performance declines. They need support! inContact analyzes their survey of 500 CSRs, diagnoses the problem and offers a prescription for customer service improvement.

10:50am-11:15am -- Solution Spotlight presented by Genesys, in the Demo Hall (topic pending)

12:00pm-2:00pm -- Lunch & Learn with Solution Providers, in Demo Hall

1:10pm-1:35pm -- Solution Spotlight, in the Demo Hall (topic pending)

5:30pm-7:30pm -- "We Got the Beat" 80's Networking Party

 



Thursday, Oct. 27


8:15am-10:00am
-- Keynote presentations featuring Marsha Collier presenting "Deliver Exceptional Customer Experiences in a World of Constant Change"

10:00am-12:30pm --- Demo Hall Open

10:15am-10:40am -- Solution Spotlight presented by SAP Hybris, in Demo Hall

10:50am-11:15am -- Solution Spotlight, in the Demo Hall (topic pending)

11:25am-11:50am -- Solution Spotlight presented by NICE, in the Demo Hall

12:15pm-12:30pm -- Passport to Prizes Drawing, Solution Spotlight Theater in Demo Hall
Get your completed passport turned in to the ICMI booth before 12:00pm to be eligible for the drawing.

4:15pm-5:15pm -- Closing Keynote presentations featuring Dayna Steele presenting "Deliver Exceptional Customer Experiences in a World of Constant Change"





Other

Passport to Prizes -- during Demo Hall hours
This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport  to the ICMI booth for your chance to win great prizes such as a $200 Amazon gift card, an iPad, Bose noise cancelling headphones, and more.
Prize drawings will take place at the Solutions Spotlight Theater at 12:15pm on Thursday.

Career Development Roadmap -- during Demo Hall hours
Receive a customized professional development “roadmap” for you and your team.
For more information, contact Todd Piccuillo at tpiccuillo@icmi.com.



*NOTE: Complimentary Demo Hall / Keynote pass is for end-users only and must be approved by the Event Director.

"I got a great mix between really practical things that I can implement within my team immediately as well as some strategic stuff to get me thinking outside the box."

Leeann Visser , Customer Service Manager, GTA Travel

Sponsors

   © 2016 UBM, All Rights Reserved.

   © 2016 UBM, All Rights Reserved.