Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Call Center Networking Discussion

Best Practices Networking Breakfast Topics

Thursday, October 27, 2016  |  7:30AM-8:15AM

Select a topic you’d like to explore – then enjoy breakfast while engaging in some great conversation. Your table host will act as moderator as you and your peers share lessons learned and success stories on specific areas of challenge within your centers.  It's a great way to network and meet new people.

 TABLE TITLE
 SPEAKER HOST(S)
1
How to Make Supervisors Super Coaches  Lauren Mott, Charter Communications
 2 Improving Agent Performance  Jeff Toister, Toister Solutions
 3 Time Off and Service Level-The Ultimate Balancing Act  Todd Hixon, Cabelas
 4 Using Customer Surveys and QA to Improve Your Customer Experience  Jeremy Watkin, FCR
5
Embrace and Enable Your Agents' Personalities
Catherine Hillier and David Perry, Clio
6
Building Career Pathing Within Your Center
Dustie Mercer, Renaissance
7 Beyond Buzzwords and Good Intentions: What Really Works to Motivate and Engage Employees? Daniel Lafreniere, Greatify

"Keynote speakers were outstanding and gave a lot of good content and food for thought while being highly engaging and entertaining."

Joses Merat, Associate Director of Academic Advising, Liberty University

Sponsors

   © 2016 UBM, All Rights Reserved.

   © 2016 UBM, All Rights Reserved.