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Call Center Networking Discussion

Best Practices Networking Breakfast Topics

Thursday, October 27, 2016  |  7:30AM-8:15AM

Select a topic you’d like to explore – then enjoy breakfast while engaging in some great conversation. Your table host will act as moderator as you and your peers share lessons learned and success stories on specific areas of challenge within your centers.  It's a great way to network and meet new people.

 TABLE TITLE
 SPEAKER HOST(S)
1
How to Make Supervisors Super Coaches  Lauren Mott, Charter Communications
 2 Improving Agent Performance  Jeff Toister, Toister Solutions
 3 Time Off and Service Level-The Ultimate Balancing Act  Todd Hixon, Cabelas
 4 Using Customer Surveys and QA to Improve Your Customer Experience  Jeremy Watkin, FCR
5
Embrace and Enable Your Agents' Personalities
Catherine Hillier and David Perry, Clio
6
Building Career Pathing Within Your Center
Dustie Mercer, Renaissance
7 Beyond Buzzwords and Good Intentions: What Really Works to Motivate and Engage Employees? Daniel Lafreniere, Greatify

"The ICMI Contact Center Demo & Conference is a must attend event for me each year because of the quality and content of the topics presented, the exposure to leading technologies and best practices and the invaluable networking opportunities. Don't miss it."

James Michael Patrella, Director, USC Access Center, Keck Medicine of USC

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   © 2016 UBM, All Rights Reserved.

   © 2016 UBM, All Rights Reserved.