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Activities & Networking

ICMI Contact Center Demo offers numerous opportunities to enhance your conference experience. We invite you to add these activities into your schedule to connect with peers, make new friends, learn new things, and win great prizes!

Demo Hall Bash and Special Preview

Monday, 5:00PM - 7:00PM

In the Demo Hall

Enjoy beverages and light hors d’oeuvres. While you’re at it, test drive the newest products from our exhibitors, meet face-to-face with other contact center pros and preview cutting edge products from leading industry providers.

Industry Roundtables Breakfast

Tuesday, 7:00AM– 8:15AM

We made the most important meal of the day even more important! Fuel up for the day ahead as you join your peers to share experiences, discuss challenges, and develop a network of support.

Keynote Book Signing

Tuesday, 10:00AM

in the Demo Hall

Inspired by the Keynote? It doesn't have to end there -- Immediately following the morning Keynote, a special book signing will take place in the Demo Hall. Be one of the first 50 people in line to receive the book and the opportunity to have it signed by the author!

Lunch & Learn

Tuesday, 12:30PM - 2:00PM

in the Demo Hall

To build your dream contact center, what solutions would you choose? Let’s figure it out over lunch! The activity gives you the chance to visit exhibitors and hand-pick the technologies and solutions that work for you—and get a free t-shirt in the process!

Viva Las Vegas

Tuesday, 5:00PM – 7:00PM

Demo Hall

Visit exhibitors, collect 'chips' and play them at the ICMI game station where you can win prizes or donate your 'winnings' to this year's charity. All this while enjoying your favorite beverage and hors d'oeuvres.

Best Practices & Forward Thinking Networking Breakfast

Wednesday 7:30AM - 8:30AM

Ignite the day with some brain food and enlightening conversation! These special networking breakfasts feature expert-led discussions on the latest contact center strategies to get the juices flowing.

Keynote Book Signing

Wednesday, 10:00AM

in the Demo Hall

Hear the inspiring keynotes then get their autographs! Special book signings in the Demo Hall immediately follow each presentation—be one of the first 50 people in line to get your special edition keepsake.

Passport to Prizes

During Demo Hall hours

In the Demo Hall

This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport  to the ICMI booth for your chance to win great prizes such as a $200 Amazon gift card, an iPad, Bose noise cancelling headphones, and more.

Prize drawings will take place at the Solutions Spotlight Theater at 12:15pm on Thursday.

Solutions Spotlight Sessions

During Demo Hall hours, Tuesday & Wednesday

In the Demo Hall

We shine a spotlight on the top solution providers and invite you to hear special presentations that might just shape the future of your contact center. These sessions are open to everyone, and all attendees get a shot at winning the $100 American Express gift card!

Career Development Roadmap

Demo Hall hours - by appointment

We’ll look at your strengths, identify your weaknesses, and help you develop an improvement plan with a customized roadmap to contact center excellence. Contact Todd Piccuillo at to set up an appointment!

"The Contact Center Demo and Conference was a rewarding experience that I would recommend especially to future leaders in the early stages of management and leadership of call center management."

David Muell, Client Support Supervisor, ITS, Inc. / SHAZAM


   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.