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Why Attend

Your Future Contact Center Is Here!

Within nearly every organization, the contact center is increasing in importance. With that, so does the pressure to improve customer and employee engagement, elevate satisfaction, utilize data better, and deliver results on their organization's mission and bottom line. Attending ICMI Contact Center Demo will empower you with the knowledge, tools, and resources to achieve and exceed today's expectations, as well as the future expectations of your contact center.

5 Great Reasons Past Attendees Give for Why You Should Attend:

  1. Forward-thinking program focused on future contact center trends
  2.  A refreshingly real environment with down-to-earth attendees
  3. The diverse speakers are the undisputed voices of the industry
  4. Approachable vendors share the latest solutions in our casual Demo Hall
  5. It’s where contact center professionals really join forces

 “Topics were right on with the pain points we deal with day to day within our Contact Center and offered great solutions and ideas.” - CYNDY N., CUSTOMER SVC TRAINING MANAGER,  SNOHOMISH COUNTY PUBLIC UTILITY DISTRICT

Trust the advice of your peers. You'll be glad you took the time away from the office to attend this year!


Need help convincing your manager?

Let us help with this Request to Attend/Justification Letter (coming soon!)

Attendees Share their Experience at an ICMI Conference

    "I’ve attended customer care and contact center events for the last 10+ years, and ICMI’s events have no comparison. Industry event are now a dime a dozen, but none take the care in selecting speakers, topics relevant to our industry, and venue like ICMI. Session are always interactive and participatory, allowing attendees to ask the questions that keep us up at night and to network with our peers at a level that is fun, engaging, and balanced. The entire ICMI staff, their approach to how they engage participants really brings their events to life and make the experience that much more valuable for us. One other important and differentiating factor that ICMI figured out a long time ago is how to fill in the spaces between events: as an operator and practitioner of in the customer business, I prefer to learn and benchmark on a consistent and frequent basis, rather than just once or twice at events. The ICMI’s weekly #ICMIChat, its webinars and online content help me to fill in the gaps in an interactive fashion to enhance my own knowledge and baseline. I am a believer and faithful and loyal participant in all ICMI programs and couldn’t recommend ICMI higher to anyone at all experience levels of the customer care and contact center industries." - Neal Topf, President, Callzilla

What Other Attendees Have to Say About the Conference

    “Where else can I go to get current, relevant information and ideas to better my call center?! Nowhere! So happy to have attended. I was challenged and engaged throughout. “ -Brian S, VP Customer Care, Bangor Savings Bank

    “I learned about so many aspects--the evolution from call center to customer experience center, current & future technologies, employee engagement. Through networking I got to see what other organizations are doing, and made contacts at companies that are local to me that I can stay in touch with in the future.” -Amy C, Operations Manager, AICPA.

    “This was the first conference I have been to that I Iearned so much and met so many people important to what I do. It was a conference that I was so energized for - Karen S, Director of Customer Care and Sales, Trinity Road, LLC

      "This was my first conference and I was traveling alone from Canada. I can't tell you how invited I felt. It quickly felt like home. I learned so much my 3 days there and truly miss it since my return. I cannot wait for the next conference."

      Shauntelle Carbery, Department Head of Customer Service, Express Legal

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         © 2017 UBM, All Rights Reserved.