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Why Attend

As the contact center increases in importance, so does the pressure to improve customer and employee engagement, elevate satisfaction, and deliver results on their organization’s mission and bottom line. Attending ICMI’s Contact Center Demo & Conference will empower you with the knowledge, tools, and resources to achieve and exceed the expectations of today’s contact center.

Top 8 Reasons Why You Need to Join Your Peers and Attend this ICMI Conference

  1. Discover the latest trends in customer expectations and technology requirements
  2. Gain exposure to best practices from leading companies you know and respect
  3. Learn from and network with respected experts
  4. Make valuable long-term industry contacts
  5. Gain first-hand knowledge of the latest technology and service solutions
  6. Reignite your passion with inspiration from keynote luminaries
  7. Become more valuable to your organization – advance your knowledge and expertise through case studies, expert sessions and interactive discussion.
  8. ICMI has been a trusted year-round advisor and resource for the contact center industry from over 30 years.

You'll be glad you took the time this year to attend!

Need help convincing your manager?

Let us help with this Request to Attend/Justification Letter

Attendees Share their Experience at an ICMI Conference

    "I’ve attended customer care and contact center events for the last 10+ years, and ICMI’s events have no comparison. Industry event are now a dime a dozen, but none take the care in selecting speakers, topics relevant to our industry, and venue like ICMI. Session are always interactive and participatory, allowing attendees to ask the questions that keep us up at night and to network with our peers at a level that is fun, engaging, and balanced. The entire ICMI staff, their approach to how they engage participants really brings their events to life and make the experience that much more valuable for us. One other important and differentiating factor that ICMI figured out a long time ago is how to fill in the spaces between events: as an operator and practitioner of in the customer business, I prefer to learn and benchmark on a consistent and frequent basis, rather than just once or twice at events. The ICMI’s weekly #ICMIChat, its webinars and online content help me to fill in the gaps in an interactive fashion to enhance my own knowledge and baseline. I am a believer and faithful and loyal participant in all ICMI programs and couldn’t recommend ICMI higher to anyone at all experience levels of the customer care and contact center industries." - Neal Topf, President, Callzilla

What Other Attendees Have to Say About the Conference

    “Where else can I go to get current, relevant information and ideas to better my call center?! Nowhere! So happy to have attended. I was challenged and engaged throughout. “ -Brian S, VP Customer Care, Bangor Savings Bank

    “I learned about so many aspects--the evolution from call center to customer experience center, current & future technologies, employee engagement. Through networking I got to see what other organizations are doing, and made contacts at companies that are local to me that I can stay in touch with in the future.” -Amy C, Operations Manager, AICPA.

    “This was the first conference I have been to that I Iearned so much and met so many people important to what I do. It was a conference that I was so energized for - Karen S, Director of Customer Care and Sales, Trinity Road, LLC

      "I appreciated the willingness of the speakers to take time after presentations to go further into questions and provide additional resources."

      Suzanne Hug , Call Center Manager, Londen Insurance Group

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         © 2016 UBM, All Rights Reserved.