"I chose to attend Contact Center Demo & Conference because I saw there were topics that were relevant to my career that would help sharpen my saw so to speak. Also, ICMI's reputation of the quality of these events and session speakers are top notch and others have attested to that as well."
- Meryl M., Montefiore Care Management
"I have not found another organization with as much information on contact center management and training as ICMI."
- Wanda C.,Farmers Insurance Group Federal Credit Union
"I wanted to learn best practices to help me in my current role and learn how others are dealing with the same challenges which I face."
- Seher C., Alliant Credit Union
"Keynote speakers were fantastic, seminar presenters were all top notch (especaily Justin Robbins), the opportunities to network were excellent. I really enjoyed the site visits as well- very informative.The whole event was very energizing!"
- Matt C., Summit Racing Equipment
"This was a world class event. Everything from the Keynote speakers, sessions, demo, and lunches."
- Michael G., CREE, Inc.
"Conference was well run and very helpful!"
- Eric W., Liberty University Online
"I have over 20 years experience in the industry and was skeptical at first at what I could possibly learn. I was wrong, great speakers, excellent subject matter that applies today and was able to take back valuable learnings to share with my organization."
- Patrick M., DentaQuest
"I enjoy the plethora of topics that are offered. There is always something specific to what I need to learn."
- Tricia K., Jewelers Mutual Insurance
"I learned so much at this conference and have already begun to implement positive changes... I have at least 15 new things I'm going to work on step by step to create a renewed call center."
- Danielle S., Alliant Credit Union
"Speakers and site tours were great, just what I was looking for."
-Cindy M., Align Technology
"The event overall was a terrific opportunity to get insights into not only how other organizations face and overcome the challenges of operating a contact center, but it also provided an opportunity to have frank discourse regarding how best to approach making positive changes within the organization and overall Customer experience."
-Timothy B., Party City
"I chose to attend because of the reputation of the event and quality of the session speakers."
- Chris M., PenFed Credit Union