May 15, 2015
ICMI Contact Center Expo and Conference Summary (Part 3) - See more at: http://blog.crmxchange.com/blog/call-center-and-crm-best-practices#sthash.mtRNwIDp.dpuf
By Sheri Greenhaus
Beyond the opportunity to get product information from approximately 70 suppliers, professionals at the ICMI Contact Center Expo in Orlando, FL (May 4-7) were able to take advantage of a number of educational and social events in and out of the exhibit hall. The show floor included book signings, Solution Spotlight sessions focusing on the benefits of specific products, an opening night reception, an Awards Party, as well as external site tours of the Disney World Reservations Center, Jet Blue University and more. In this third installment of our coverage of the event, we spoke with educational innovator Lesson.ly, customer engagement specialist BoldChat and language translation service provider Voiance.