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Event Overview

Your Future Contact Center Is Here!
Within nearly every organization the contact center is increasing in importance. With that, so does the pressure to improve customer and employee engagement, elevate satisfaction, utilize data better, and deliver results on their organization's mission and bottom line. Attending ICMI Contact Center Demo will empower you with the knowledge, tools, and resources to achieve and exceed today's expectations, as well as the future expectations of your contact center.

ICMI Contact Center Demo  is an excellent investment in your contact center and your own professional development. You'll gain increased knowledge, professional contacts, and renewed enthusiasm that will carry you forward into the future, preparing you to meet the customer expectations ahead!

Produced by ICMI, a trusted advisor in the contact center industry for over 30 years, you can rest assured that the educational program offers deep, meaningful content addressing the most current topics of the industry.

If you are looking for technology or service solutions, the relaxed atmosphere of the Demo hall provides an opportunity to explore the latest trends and technologies.Go ahead, ask questions, learn and evaluate the best products and services for your organization. It's all right here in the Demo Hall waiting for you to explore!

Add to all that the amazing networking opportunities, and you can easily understand why this event is a favorite of contact center professionals!

There's Something for Everyone!

ICMI Contact Center Demo is a favorite event for customer service professionals and is an essential forum for educational experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals, including:

  • Senior Level VPs and Directors accountable for strategic planning and alignment 
  • New and Experienced Managers responsible for operational and tactical plans 
  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring 
  • Analysts who require a fundamental understanding of industry principles 
  • CIOs who desire financial improvements from enhanced contact center operations 
  • CTOs who require integration of contact center strategy with other internal departments 
  • Customer Support Professionals who need to acquire new skills for their everyday jobs

At ICMI Contact Center Demo, you will:

  • Discover what's trending in customer expectations and technology requirements
  • Gain exposure to best practices
  • Learn from and network with respected experts
  • Make valuable long-term industry contacts
  • Gain first-hand knowledge of the latest technology and service solutions

Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, ICMI Contact Center Demo is the event where you belong!

Past Attendees

ICMI Contact Center Demo is attended by all industries: retail, healthcare, finance, insurance, communications & technology, government, hospitality, and education; as well as many others. Whether your contact center is staffed with 5 or 5000, you will find valuable resources to help you tackle your greatest challenges. Listed below are organizations that have attended in the recent past.

American Family Insurance
Ameriprise Financial
Anthony Travel
Army & Air Force Exchange
Ace Hardware
Bass Pro Shop
Blue Cross Blue Shield
ChoiceOne Bank
Columbia Sportswear
Cox Communications
E*Trade Financial
Liberty Mutual
Liberty University
Madison Gas & Electric
Northwestern Mutual
Navy Federal Credit Union
New England Biolabs
New York Life
San Antonio Water System
Schneider Electric
The City of Asheville
The Home Depot
Veterans United Home Loans
Volvo Financial Services
VSP Vision Care

"I was particularly interested in "agents at home" information and was able to network and benchmark w/companies currently doing that and how they began the process."

Mary Connor, Director of Patient Services , Reimbursement Technologies, Inc.


   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.