The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
ICMI empowers organizations worldwide to provide the best customer experience possible through industry-leading professional services such as consulting, training, events and information resources.
- Improve Contact Center Operations
- Empower Contact Center Employees
- Enhance Customer Loyalty
Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
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WHAT ICMI OFFERS
Resources / Insights
Relevant and independent industry news, interactive forums, research, books, webinars and dynamic customer management content.
Events / Conferences
Industry-leading gatherings that include timely, practical conference sessions, exhibits featuring the latest technologies and numerous opportunities for peer interaction and networking.
Training / Symposiums
Highly interactive training focused on strategic value, operations management, people management, and technology.
Proven industry expertise applied to a contact center’s unique environment through solutions that make sustainable improvements to customer experiences and business results.
UBM is a global live media and B2B communications, marketing service and data provider.
We help organizations make connections, communicate their proposition and do business effectively. We enable professional people in more than 30 countries around the world to connect and engage with each other, with the markets they serve and with the information they need to succeed. And we do this by whatever means works best – at live events, through digital media or in publications.
Our 6,000 expert staff are deeply embedded in the many specialist communities we serve, bringing both an unusual depth of understanding and real know-how. We organise hundreds of live events each year; we provide data, marketing and information products; we offer a portfolio of market-leading online and print titles; and we support professional communicators through our targeting, distribution and monitoring services.
Our culture of innovation and collaboration brings our people together around common interests to create value, enhancing our ability to do exactly the same for UBM customers. So, whatever their business and wherever they operate, our customers do better business through us.