The WFM Advisor Client Solution Includes
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Three Days Onsite Consulting Support
A dedicated ICMI consultant will work side-by-side with you for three full days, providing expert analysis and real-time recommendations. Focus on critical areas such as resource planning, forecasting and scheduling, maximizing the utilization of current WFM systems, creating real-time escalation plans to handle call spikes, reporting, etc. Or, choose the areas where you’d like to focus. It’s a fully customizable advisory solution.
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Three Months Continuous Advisory Support
Your consultant will provide you with three months of ongoing advisory support services by scheduling two-hour, biweekly phone meetings (12 total advisory hours) to help resolve any WFM-related challenges.
Why WFM Advisor?
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Justify Resources to Achieve Service Levels
No more guessing games on when to hire and how many people to add. Learn how to present your staffing analysis data confidentially, including hiring plans leaders will agree with.
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Effective Real-Time Service Level Recovery
Discover and leverage proven industry best practices that enable real-time service level recovery—even when faced with customer contact spikes.
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Immediately Improve Forecasting Accuracy
Improving forecasting accuracy today can reduce overtime costs tomorrow. Every dollar of overtime paid due to forecasting variance in your contact center is a dollar wasted.
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Eliminate Doubts, Restore Confidence in WFM Efforts
Learn proven techniques for cleaning historical data, improving reporting, improving quality and building better relationships with business partners.
