How It Works
If you’re considering enrolling for ICMI Professional Certification, you may want to know more about what it's like to attend our competency training and be a ICMI Professional Certification student. Whether you're contemplating ICMI Professional Certification for yourself, your team, or both - the experience is equal parts challenging and rewarding. On average, the ICMI Professional Certification process takes just over 12 months to complete (approx. 2 hours a week) - but you will begin to reap the benefits almost immediately. Because our competency training is practical and readily applicable, you are able to apply new skills and knowledge throughout the process. Working in certification groups provides the benefit of peer interaction, sharing and support, and keeps you focused on reaching your ICMI Professional Certification goal.
Complete Performance Assessment (if applicable)
ICMI Professional Certification: A commitment worth making
Although certification DOES require a commitment (nothing of true value comes too easily!) the ICMI Professional Certification program provides the flexibility necessary to succeed regardless of your scheduling challenges, with classes offered both day and evening to accommodate personal and professional preferences. Additionally, each session is recorded and available to students on demand. So if you need to miss the live class(es) -- or just want to review them again before testing – you can listen to the recordings at your convenience.
Also - many companies will cover this certification under a tuition reimbursement program. Please check with your HR department to clarify.
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Learn how ICMI Professional Certification can establish you as an expert role model in your organization and the contact center industry.Request Information
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