Program Details

If you’re considering becoming ICMI Certified, you may want to know more about what it's like to go through our completely online, self-paced certifcation program. Whether you're contemplating ICMI Certification for yourself, your team, or both - the experience is equal parts challenging and rewarding. On average, ICMI Certification includes 75 hours of training and you will begin to reap the benefits immediately. Because the certification program is practical and readily applicable, you are able to apply new skills and knowledge throughout the process.


Here's how the process works:

Step 1

Choose a
Professional Designation

Learn More

Step 2

Complete Online Training

Learn More

Step 3

Pass Four Tests

Learn More

Step 4

Complete Performance Assessment (if applicable)

Learn More


Get Started

Discover how ICMI Professional Certification can establish you as an expert role model in your organization and the contact center industry.

Request Information



Does your contact center celebrate Customer Service Week?

What’s Customer Service Week?
More Polls