If you’re considering enrolling for ICMI Professional Certification, you may want to know more about what it's like to attend our completely online, at-your-own-pace training as a ICMI Professional Certification student. Whether you're contemplating ICMI Professional Certification for yourself, your team, or both - the experience is equal parts challenging and rewarding. On average, the ICMI Professional Certification process takes just 12 months to complete (approx. 2 hours a week) - but you will begin to reap the benefits almost immediately. Because our training is practical and readily applicable, you are able to apply new skills and knowledge throughout the process.
Here's how the process works:
Discover how ICMI Professional Certification can establish you as an expert role model in your organization and the contact center industry.
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