Customer expectations continue to rise due to an increase in communication channels, and subsequently, easier access to information. Becoming an ICMI Customer Service Pace Setter organization shows a consistent, unparalleled commitment to investing in a high-performance workforce in order to enable extraordinary service delivery and enhanced customer relationships. The program also provides a functional tool for larger organizations who seek customized career development for their call center leadership professionals.
Becoming a part of this program solidifies your organization's commitment to a standardized and more enabled approach to customer service, while simaltaneously investing in the growth of your leaders. Demonstrating a commitment requires organizations to support the development of at least 20 contact center management professionals per year through ICMI Professional Certification, an accredited program that validates mastery command of globally recognized standards of performance excellence in leadership and management.
The ICMI Pace Setter program is a great way to differentiate your organization as a market leader that actively demonstrates a commitment to customer service excellence in every aspect of business.
$3,750 per person (minimum 20)
Special pricing is available for GSA (MOBIS) eligible entities.
Learn how your organization can become an ICMI Customer Service Pace Setter!
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