2012 Spirit of Service Awards Finalists

Agent of the Year | Supervisor of the Year | Manager of the Year | Business Leader of the Year

Find Out Who Wins

ICMI congratulates all the finalists in the 2012 Spirit of Service Awards.

Contact Center Agent of the Year

	Ann Miller, Cigna
	Ryan Miles, MassMutual - Winner
	Tanya Blatherwick, Sitel
	Tricia Calkins, MassMutual Financial Group
	Wendi States, Health Resource Center, Department of Veterans Affairs

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Contact Center Supervisor of the Year

	Stella Jackson, Sitel - Winner
	Steven "Mitch" Warden, American Water

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Contact Center Manager of the Year

	Alberto Garcia, BuildASign.com - Winner
	Kaye Hendrick, Chesterfield County Department of Utilities

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Customer Service Business Leader of the Year

	Cynthia M. Smith, Zions Bancorporation - Winner
	Meg Neafsey, American Water

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Find Out Who Wins During a Customer Service Week Webinar

The winners of the 2012 Spirit of Service Awards will be announced during the webinar From One Rock Star to Another: How to Build and Be a Rockin' Customer Service Team October 4, 2012 at 1pm ET.

Register for Webinar