Celebrate CSW Blog

Voices of Customer Service Pride

For a sweepstakes during Customer Service Week, we asked "Why does your team deserve a party from ICMI during Customer Service Week?" The responses we got were funny, poignant, and inspiring. The voices that spoke were a true reflection of the pride and commitment call center professionals keep with each other and the customers they serve. Below are just a few of the dozens of entries we received...Read More >>
BY: The Editors – Sep 27, 2012

Customer Service Week Photos

You shared'em so we're pinning'em. Check out photos from call center pros related to Customer Service Week. Got photos to share while celebrating Customer Service Week? Post them to our Facebook wall, share them on Twitter using hashtag #customerserviceweek.

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Celebrating Customer Service - ICMI Summer Video Contest Winner

The winning video was submitted by Starbucks, and illustrates the contact center culture of their partner contact center. It captures the essence of what Customer Service Week is all about - passionate and dedicated professionals of the contact center, and the culture they create to serve their customers and the organization.

Meet the Spirit of Service Judges

The judges for the 2012 Spirit of Service Awards comprise of reknowned experts and professionals within the contact center industry - each bringing unique insight and experience to the category of nominees they're assigned to evaluate. The distinguished panel includes Brad Cleveland, who'll help pick the winner for Customer Service Business Leader of the Year, and Loni Sawtelle, last year's Spirit of Service Agent of the Year.

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Get The Call Center Agent Handbook Series (Volume 1-3)

Buying the series gives you all three books in Clifford Hurst’s series for $30 (instead of $38.95 if you purchase them individually)

A Career for the 21st Century
The Voice of Your Company
Your Pivotal Role: Frontline Leadership in the Call Center

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ICMI's 2011 Contact Center Agent of the Year: Loni Sawtelle

Meet Loni Sawtelle, Customer Service Representative for MassMutual's Financial Group at the USIG Service Center. If Loni's warm smile seems familiar, you probably recall that she was awarded ICMI's 2011 Agent of the Year for best representing the Spirit of.. Read More >>
BY: Christina Hammarberg – Aug 6, 2012