The  Most Comprehensive Program for Contact Center Professionals!

  • 7 Learning Tracks including the NEW Executive Perspectives Track
  • Over 30 Case Studies from Industry Leading Brands
  • Exclusive Tours of Top Orlando Contact Centers
  • NEW Disney "Business Behind the Magic" Tour
  • Increased Value - Best Pricing
  • MasterMinds Program - Build an Action Plan
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

Attending the ICMI Conference provides the ability to meet others who share the challenges inherent in Contact Centers. It is informative and an opportunity to share knowledge and "war stories".

Claire Neumann, Customer Service Manager, The General Insurance

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   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.