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2013 Schedule

Click here for printable schedule

Schedule below is from the 2013 Call Center Demo & Conference. The 2014 program will be posted in mid-May.

7:00 am – 6:30 pm

Registration Open

7:00 am – 8:30 am

Continental Breakfast

12:00 pm – 1:30 pm

Lunch

5:00 pm – 6:30 pm

Welcome Reception

7:30 am – 6:30 pm

Registration Open

7:30 am – 8:30 am

Industry Roundtable Breakfast

7:45 am – 8:30 am

Bonus Session: How to Achieve a "Winning" Contact Center through Expert Training

8:30 am – 10:00 am

10:00 am – 2:30 pm

Demo Hall Open

10:00 am – 11:00 am

Visit Demo Hall

10:15 am – 11:00 am

Bonus Session: Creating Consistent Customer Experiences By Putting Your Technology to Work

12:15 pm – 2:15 pm

Lunch & Visit the Exhibit Hall

1:15 pm – 2:00 pm

Bonus Session: ABC’s of WFM and WFO in a Multichannel Plus Social World

4:30 pm – 6:30 pm

Demo Hall Open

5:00 pm – 6:30 pm

Networking Reception on Demo Hall Floor

7:30 am – 5:00 pm

Registration Open

7:30 am – 8:30 am

Best Practices Networking Breakfast

10:00 am – 2:00 pm

Demo Hall Open

10:00 am – 11:00 am

Visit Demo Hall

10:15 am – 11:00 am

Bonus Session: Using Predictive Analytics to Measure Right, Manage Forward, and Make a Difference

12:15 pm – 2:00 pm

Lunch & Visit the Demo Hall

12:30 pm – 1:15 pm

Bonus Session: Achieving Customer Bliss Across Channels

2:00 pm

Demo Hall Closes

"First conference I have attended where the speakers were so right for the audience."

Pat Bazley , VP, Client Operations, Payment Alliance International

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