Why Attend

  • With a spotlight on “Re-Focusing your Center for Success,” the Call Center Demo & Conference will provide practical, timely content that can be immediately implemented upon your return home.
  • Our Premium Package includes everything the 3-day event has to offer, including intensive pre-show options, the full main conference program and materials, networking activities and meals, keynote presentations and entry to an exhibit hall filled with top industry vendors.
  • Our speaking spots cannot be “purchased” by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a “call for papers” process and outreach to industry experts.
  • We present a choice of 4 site tour options, each one selected to provide a unique and educational view of the call center industry.
  • Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops and 75 minute main conference sessions, our classes provide a non-rushed learning environment with plenty of time for Q&A!
  • Attending an ICMI event is one of the best investments you can make in the future of your call center.