Call Center Demo & Conference comes to downtown Atlanta
With the largest network of your peers and the most comprehensive call center instruction, Call Center Demo & Conference is the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Produced by ICMI (the organization that creates and defines the industry standard for call center education) this event is developed BY the industry, FOR the industry through an independent advisory board – guaranteeing a multi-faceted, impartial educational program featuring the timely and topical issues that are facing the industry today.
At Call Center Demo & Conference, You’ll Experience:
- Insightful keynote presentations
- In-depth tours of real-life contact centers
- Industry luminaries as speakers and presenters
- Case studies from top companies
- Extensive networking opportunities
- The latest industry innovations and technologies on an active exhibit hall floor
This event will address the needs of all call center professionals, including:
Senior Level VPs and Directors who are accountable for strategic planning and alignment.
- New and Experienced Managers responsible for operational and tactical plans.
Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
Customer Support Professionals who need to acquire new skills for their everyday jobs.
Analysts who require a fundamental understanding of industry principles.
CIOs who desire financial improvements from enhanced call center operations.
CTOs who require integration of call center strategy with other internal departments.
Here are just a few of the call center professionals who attended the 2012 event:
AARP Manager, Member Relations
Allstate Insurance, Staff Claims Manager
American Customer Care VP, Contact Solutions
American Honda Finance Corp. Assistant Manager
Aqua America, Customer Service Manager
AutoTrader.com, Self-Service Channel Specialist
Blue Nile, Director of Customer Service
Bluegrass Cellular, Director, Customer Support
Bright House Networks, Senior Director, Customer Care
Brother International, Customer Service Manager
Charming Shoppes, Director of Customer Care
Chase Paymentech, Vice President
Citi Assurance Services, Call Center Manager
Delta Dental of California, Customer Relations Analyst
Flagstar Bank, VP, Customer Experience
GlaxoSmithKline, Director, GSK Response Center
GTA Americas, Head of Operations and Reservations
Hollister Incorporated, Consumer Programs Manager
Navy Federal Credit Union, Assistant Manager, Branch Operations Technical Support
New Balance, Manager, Customer Contact Center
Omni Hotels & Resorts, General Manager
Prairie Band Casino & Resort, Services Supervisor
Quest Diagnostics, Manager, Customer Service
Samsung, Contact Center Manager
Southwest Airlines, Manager, Business Strategy
St. Jude Chidren's Hospital, Supervisor
The Methodist Hospital, Customer Service Manager
Transamerica, Director Contact Centers