The most peers, the best education, the top solutions
Yes, Call Center Demo & Conference (now in its 9th year!) boasts the largest network of your peers. And yes, it offers the most comprehensive call center instruction too. But it’s also the ONLY Fall event with a consistent track record of providing tools & techniques for immediate implementation. Call Center Demo & Conference is produced by ICMI, the organization that creates and defines the industry standard for call center education.
At Call Center Demo & Conference, You’ll Experience:
- Insightful keynote presentations
- In-depth tours of real-life contact centers
- Industry luminaries as speakers and presenters
- Case studies from top companies such as Constant Contact, Teleflora, Hot Topic, Blue Cross Blue Shield of Nebraska, and Erie Insurance
- Extensive networking opportunities
- The latest industry innovations and technologies on an active exhibit hall floor
Here are just a few of the call center professionals who have already registered to attend.
CDW - Practice Lead
Curves International - Senior Manager
Delta Dental - Workforce Management Manager
Deradex International - Marketing Manager
Genuine Parts Company - Support Center Manager
GTA North America - Manager of Training and Development
HP Enterprise Services - Account Deployment Manager - Call Center Capability
Konica Minolta - Quality Analyst
MB Financial Bank - Outbound Sales Manager
Northwestern Memorial Hospital - Manager - Operator Services
Texas Workforce Commission - UI Network Operations Manager
This event will address the needs of all call center professionals, including:
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Senior Level VPs and Directors who are accountable for strategic planning and alignment.
- New and Experienced Managers responsible for operational and tactical plans.
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Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
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Customer Support Professionals who need to acquire new skills for their everyday jobs.
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Analysts who require a fundamental understanding of industry principles.
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CIOs who desire financial improvements from enhanced call center operations.
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CTOs who require integration of call center strategy with other internal departments.