Tom Coleman

Tom is a Director in the Service Division at Vivint, Inc in Provo, Utah.

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People Management 

A Manifesto: The Powerful Value of Servant Leadership in the Call Center Industry the Impact of the Traditional Power Model

Since the dawn of the industrial revolution the power model of leadership has been the most common and accepted method of managing most businesses.  It...

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BY: Tom Coleman – May 20, 2011 | Comments (10)
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People Management 

A Manifesto: The Powerful Value of Servant Leadership in the Call Center Industry

The cutting edge of Call Center performance improvement is often focused on acquiring new technology or discovering new processes. It’s what’s sexy nowadays in our...

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BY: Tom Coleman – Apr 20, 2011 | Comments (38)
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Bob Furniss

Director, Customer Care/Service Cloud, Bluewolf

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Managing Partner , AMP'D Consulting Group LLC

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Jeff Toister

President, Toister Performance Solutions, Inc.

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