Mark Lewis

Editor, Call Centre Focus

Mark Lewis has been the editor of Call Centre Focus since November 2009, and is responsible for the magazine, the website, and associated roundtables and digital events. Mark has ten years’ experience as a journalist, writing about technology, oil and gas, retail, building, architecture and customer service.

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Strategic Value 

What "The King's Speech" Says About Customer Service (and British-American Relations)

It is rather tempting to regard the triumph of The King’s Speech in Sunday night’s Oscars as the victory of the self-deprecating, plucky Brits over...

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BY: Mark Lewis – Feb 28, 2011 | Comments (0)
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The Customer Management Blog features several industry experts, who share perspectives and invite discussion on call center issues and best practices. We invite you to visit the site regularly to read about what’s on the minds of call center leaders and practitioners and to join in the discussion.

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