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Video: Thought Leaders Tell All #6

By Erica Marois | Date Published: July 08, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this sixth panel, ICMI's Content Director, Sarah Stealey Reed, moderates a discussion with Jackie Rousseau-Anderson of JP Power and Associates, Ann Sung Ruckstuhl of LiveOps, Kevin Hegebarth of HireIQ Solutions, Matthew Achak of First Call Resolution, and Jack Latzer of LogiCALL Smart Path.

Watch and learn as they discuss handling interruptions in the call center, hiring in the age of social media, emerging channels, and the importance of the agent.

Check back next Monday for panel #7.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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