ICMI to Train the Fundamentals of Contact Center Management
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ICMI to Train the Fundamentals of Contact Center Management  

Training and networking for contact center professionals to come together March 17-20 in San Diego, CA

COLORADO SPRINGS, Colo. -- Jan. 27, 2015 /PRNewswire/ -- The International Customer Management Institute (ICMI) will bring their top training offering for an accelerated learning experience at the ICMI San Diego Symposium, taking place March 17-20 at the Hard Rock Hotel San Diego. Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional call center through ICMI's Essential Skills and Knowledge for Effective Contact Center Management course. This is ICMI's flagship course – the highest rated in the industry and attended by more key call center management personnel than any other contact center course available.

Additional training courses will be taught covering topics such as improving quality and efficiency, schedule and forecast accuracy, customer loyalty, monitoring and coaching and more. This event will address the needs of all contact center professionals, including:

  • Senior executives and directors who are accountable for strategic planning and alignment
  • New and experienced managers responsible for operational and tactical plans
  • Team leaders and supervisors in charge of day-to-day operations, coaching and monitoring
  • Analysts who require a fundamental understanding of industry principles

"We're excited by the overwhelming response we've received, as well as the quality and caliber of those attendees who have already registered," said Marta Kelsey, ICMI Marketing and Community Director.

"We'll have representation from Cabela's, Nationwide Insurance, WebMD, Georgia Power, and many more well-known organizations. This is definitely a testament to the top-of-the-line educational experience that ICMI is known to provide."

View the complete event schedule here: http://www.icmi.com/sandiego

Discount Offer
Attending alone? We have a discount offer for you too. Register using the promo code CAPR to receive $200 off all training event pass types.

2015 ICMI Training Symposium Schedule

  • March 17-20, 2015: San Diego, CA
  • June 23-26, 2015: Alexandria, VA
  • November 16-19, 2015: Scottsdale, AZ

About ICMI Training Symposiums
If you're a call center professional looking to enhance your knowledge on a wide range of subjects, the ICMI Las Vegas Training Symposium is the place to be. Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with eight different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.

To receive email updates on the training event, register for the ICMI training newsletter.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

Photo - http://photos.prnewswire.com/prnh/20150122/170866 

SOURCE The International Customer Management Institute (ICMI)


Media Contact:
Kimberly Samra


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