Groundbreaking Case Studies at ICMI Contact Center Demo & Conference 2014
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Groundbreaking Case Studies at ICMI Contact Center Demo & Conference 2014

Top companies such as BMI,, The Home Depot and AIC share their innovative analytics, gamification and call center management strategies

COLORADO SPRINGS, CO – August 6, 2014 – Is it too ambitious to suggest that a case study could change the direction of a call center?   Not for the industry leaders convening at the top-rated ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago.

During the conference’s case study sessions, attendees will gain firsthand experience of world-class contact center operations. Listeners can discover how companies are employing techniques like gamification, interaction analysis, NPS strategies and better performance metrics to lower costs and improve customer experiences.

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“This year’s roster is packed with powerful stories,” Patty Caron, ICMI’s Event Manager, notes. “There will be speakers from BMI,, AIC, Qualfon, Convergent, MINDBODY, Millicom, Colorado Health Exchange and The Home Depot. All of them will be sharing their groundbreaking practices.” 

These lessons cannot come too soon. As market competition intensifies, call center managers have begun to focus their attention on four critical areas of improvement: people, operations, strategy and technology. But many are still unsure of where to target investments. How can they be certain they’re not throwing good money after bad?

“Every organization is trying to ‘raise the bar’ and find ways to improve customer service without breaking the bank.  During Tuesday’s case study, ‘World Class Cultures Enable Word Class Support’ we will present real-life examples of how to engage employees and develop rewards that drive positive improvement and profitable growth,” shares Tim Montgomery, CEO of Culture.Service.Growth (CSG).

Results are a key part of the 2014 experience. Developed by an independent advisory board, ICMI’s fall conference has built a consistent track record of providing tools and techniques for immediate implementation.

Special Offer

Register before September 19 and use promo code DEMOPR to get $200 off the already low Early Bird pricing.


ICMI Contact Center Demo & Conference is an excellent investment for any contact center, large or small. Through the increased knowledge, expanded contacts, and renewed enthusiasm that each attendee experiences, this event provides a significant value with outstanding returns.

Produced by ICMI, a leader and partner in the contact center industry for over 30 years, the educational program offers deep, meaningful content addressing the most current topics of the industry. The unique design of the Demo Hall provides an atmosphere attendees love for exploring the latest trends and technology. Add to all that the amazing networking opportunities, and it’s easy to understand why this event is a favorite of contact center professionals.

To receive email updates on the conference, register for the ICMI events newsletter.


Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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