Customer Service Companies Invited to Apply for the ICMI Global Contact Center Awards
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Customer Service Companies Invited to Apply for the ICMI Global Contact Center Awards

Simply entering can be a hugely motivational exercise, as it reminds companies of how far they’ve come and what they’ve achieved.

COLORADO SPRINGS, CO — November 20, 2014 — The International Customer Management Institute (ICMI), is now accepting entries for its annual Global Contact Center Awards. The nomination deadline is Friday, February 6, 2015.

As the industry’s most comprehensive awards program dedicated to the customer management industry and now in its 12th year, the program recognizes contact center excellence in the following categories:

  • Best Small-to-Medium Contact Center
  • Best Large Contact Center
  • Best Outsourcing Partnership
  • Best Strategic Value to the Organization
  • Best QA/Customer Experience Program
  • Best Use of an Emerging Channel(s)
  • Best Use of Technology
  • Best Multilingual Support Center
  • Best Contact Center Agent
  • Best Contact Center Supervisor
  • Best Contact Center Manager
  • Best Customer Service Business Leader

Benefits Beyond Winning
Simply entering is an eye-opening experience that can be hugely motivational as companies see how far they have come and what they’ve achieved.

“It was an honor to be selected for the ICMI Global Contact Center Award in 2014 for Small-to-Medium Contact Center of the Year and also as Best Customer Service Business Leader in 2013,” said Josh Chapman, Vice President of Operations for Cars.com.

“With this recognition, we have had the opportunity to network and learn from other individuals and organizations who share our strong commitment to customer service. From an internal perspective, applying for and winning the awards has provided a solid foundation of pride within all departments of the company and elevated our ongoing commitment to improvement.”

Finalists receive: a main pass to the Contact Center Expo & Conference in May, recognition in press releases, and acknowledgment as an industry leader amongst your peers.

Winners receive in addition: trophy to display in corporate showcase, interview spot on well-attended awards webinar, press releases distributed nationwide and media coverage, profile in industry-leading “Contact Center Insider” newsletter, recognition on ICMI.com and permission to use GCCA logo in print and online to promote achievements.

Finalists in all categories are acknowledged at the Global Contact Center Awards Party, held May 5, 2015 in conjunction with ICMI’s Contact Center Expo & Conference taking place in Orlando.

Past winners include Cars.com, OppenheimerFunds Inc., Wells Fargo Bank and UPMC Health Plans among many others. 

Early Submission Discounts
Submissions received by December 31, 2014 will receive a 50% discount off applicable entry fees.

ICMI encourages contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors. For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.955.8149) or email awards@icmi.com.

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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