ICMI’s Contact Center Training Symposiums: Send the Whole Team and Save 25%
Empowering contact center excellence for 30 years!

ICMI’s Contact Center Training Symposiums: Send the Whole Team and Save 25%

2015 symposiums to bring unique content to San Diego, CA; Alexandria, VA and Scottsdale, AZ

COLORADO SPRINGS, CO – January 6, 2015 – ICMI’s 2015 Contact Center Training Symposiums provide vital interactive classroom training and development for call center professionals of all levels. The uniquely intimate environment and hands-on coaching allows attendees to learn the latest on critical industry topics ranging from strategy and knowledge management to metrics, quality monitoring and financials. The first 2015 Contact Center Training Symposium will take place March 17-20, 2015 in San Diego, CA. Teams of three or more are eligible for a 25 percent discount on three or four-day passes. Call 800.672.6177 for group pricing.

Attendees are given the opportunity to step away from the office to gain a fresh perspective on how to improve current practices as individuals as well as within their larger teams. With minimal travel and time away from the office, the symposiums are the perfect trainings to send the entire team while minimizing costs and maximizing your return. Sending the team will ensure efficiency across the center to keep practices consistent.

From contact center management to technical support staff, attendees can customize their learning experience by choosing from seven courses during the four-day event:

4 Day Pass:
• The Workforce Management Boot Camp

2 Day Pass:
• Essential Skills and Knowledge For Contact Center Management
• Contact Center Strategy
• Monitoring and Coaching
• More than Metrics: Harnessing Data to Drive Performance

1 Day Pass:
• Small Contact Center Workshop
• Contact Center Site Tours

“Our symposiums teach call center professionals new tools and techniques to provide excellent service and increase productivity, producing tangible improvement in their contact center,” said Marta Kelsey, ICMI Marketing and Community Director. “Managers can send their larger teams to learn and network with their peers without having to worry about significant time away from the office or expensive travel.”

View the complete event schedule here: http://www.icmi.com/sandiego

Discount Offer
Attending alone? We have a discount offer for you too. Register using the promo code CAPR to receive $200 off all training event pass types.

2015 ICMI Training Symposium Schedule
• March 27-20, 2015: San Diego, CA
• June 23-26, 2015: Alexandria, VA
• November 16-19, 2015: Scottsdale, AZ


 

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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