ICMI Call Center Demo and Conference People Focus session
Empowering contact center excellence for 30 years!

Call Center Demo and Conference will answer the question "How do you motivate your agents and supervisors?" 

COLORADO SPRINGS, Colo., July 12, 2013 -- International Customer Management Institute (ICMI) – the leading global provider of comprehensive resources for customer management professionals –presents the Call Center Demo and Conference in Atlanta, October 21-23, 2013. The 2013 theme is “Managing Complexity in Today’s Multi-Channel Contact Center.” More information can be found at (http://www.icmi.com/CCDEMO).

Highlighted People-Focused Session
Call Center Demo attendees will have an opportunity to learn from award-winning agents and supervisors in what will surely be a highly attended session. Speakers will discuss what really motivates agents and supervisors, what inspired them to rise above mediocrity, how they preferred to be coached and mentored, and what they wanted in a supervisor or leader. This interactive discussion will provide the needed insight to help managers and supervisor inspire their staff to greatness.

Panelists include:

  • Justin Robbins, Manager of Training and Development with ICMI
  • Brooks Webb,  Manager of the Premier Support team at iContact. His team handles all second level support inquiries including Top Level Managed Accounts.
  • Noe Vazquez, Bilingual CSA on Customer Solutions Team with North American Bancard. He was named ICMI’s Global Call Center Agent of the Year for 2013 and awarded Employee of the Month eight times in 2012.

Other People-Focused Sessions with actionable strategies and best practices:

Sponsors
Gold Sponsors: InContact, LiveOps,  and USAN
Sterling Sponsors:  Five9, TantaComm, VoltDelta, and Voxeo

Exhibitors
InContact, LiveOps, USAN, TantaComm, VoltDelta, Five9, Voxeo, 8x8 Inc., ADTECH Global, CallCopy, Castel Communications, Customer Relationship Metrics, Interactive Intelligence, Intradiem, iQor, Jones/NCTI, Pipkins, Presence Technology, PTP, TCN, tcp, WFMSG and White Pages Pro. A complete list of exhibitors can be found here.

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls