Matt Dixon and Bill Rancic Announced as Keynote Speakers at ICMI Contact Center Expo & Conference
Empowering contact center excellence for 30 years!

Matt Dixon and Bill Rancic Announced as Keynote Speakers at ICMI Contact Center Expo & Conference (May 6-9, 2014)
Global ICMI gathering in San Diego is the largest and most popular education event for the contact center industry

Colorado Springs, CO -  November 20, 2013 - In news that’s guaranteed to spike attendance, best-selling author Matt Dixon and award-winning TV personality Bill Rancic have been announced as keynote speakers at ICMI’s Contact Center Expo & Conference (May 6-9, 2014).

Attendees who register before December 31, 2013 can also take advantage of Super Early Bird discounts, with $500 off regular pricing.

Formerly known as ACCE, ICMI Contact Center Expo & Conference has rapidly evolved into the premier global event for contact center professionals. The 2014 program will focus on “The Expanding Customer Service Reality.” 

Bill Rancic

Nearly a decade ago, Bill Rancic burst on the scene as the first-ever winner of the NBC hit show The Apprentice. Nowadays, Rancic hosts the nationally-syndicated television show, America Now, and serves as co-executive producer with his wife Giuliana Rancic on the top-rated reality show, Giuliana and Bill.  
 
In his May 7, 2014 keynote, , Rancic will use the lessons he’s learned from his experiences as entrepreneur, best-selling author and television personality to address the personal, professional and ethical challenges of business leadership.

Matt Dixon

As the Executive Director of Strategic Research at CEB and author of the critically acclaimed, The Challenge Sale: Taking Control of the Customer Conversation, Matt Dixon has been challenging conventional wisdom in sales and customer service for more than 15 years.

Dixon’s new book, The Effortless Experience: Conquering the New Battleground for Customer Loyalty, forms the basis of his keynote on May 8, 2014. Attendees will discover why ¬¬¬– contrary to industry assumptions – dazzling customers doesn’t build loyalty. Dixon will demonstrate how acting on this insight can improve service, reduce costs and decrease churn.

Create Your Adventure

World-class keynotes aren’t the only attraction at ICMI Contact Center Expo & Conference. Broad touch-points allow attendees to make the conference unique to their needs – a “create your own adventure” experience.

In addition to main sessions with industry experts and in-depth case studies, contact center professionals have the option to attend:  

• Pre-Conference Workshops & Half-Day Site Tours: In-depth sessions on pressing topics (e.g. Customer Experience, Personnel Management, Quality Monitoring, etc.) and half-day site tours with a detailed and distinctive view of a contact center’s operations.  

• Best Practices Breakfast Roundtable: A relaxed discussion of current issues with top companies, such as Wells Fargo, Teleflora and The Beryl Companies.

• Expo Hall: Passport to Prizes, Spotlight Sessions and panel discussions are geared to provide attendees with a variety of vendor interactions. Some of the exhibitors attendees can plan to meet include ForeSee, Interactive Intelligence, inContact, Genesys, LiveOps, USAN, JD Power & Associates, VoltDelta, Presence Technology, PTP, Uptivity, ConnectFirst, Five9, Pipkins, TantaComm, tpc, Transera, VIP, 8x8, and iQor and many more.

Super Early Bird Special

Register before December 31, 2013 for ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014) and save $500 off regular pricing. 

ABOUT Contact Center Expo & Conference

Formerly known as ACCE, ICMI Contact Center Expo & Conference is the premier global event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.

Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.

To receive email updates on the conference, register for the ICMI events newsletter.

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls