ICMI Announces Featured Keynotes for 2015 Contact Center Demo & Conference
Empowering contact center excellence for 30 years!

ICMI Announces Featured Keynotes for 2015 Contact Center Demo & Conference 

Customer Management Experts from Zappos.com and Myra Golden Media to Speak during Event October 19-21 in Las Vegas

COLORADO SPRINGS, CO — July 7, 2015 /PRNewswire/– The International Customer Management Institute (ICMI), today announced its featured keynotes for the 2015 Contact Center Demo & Conference. The event serves as the essential forum for educational growth, networking and sharing of proven best practices for all facets of the customer management industry. The 2015 Contact Center Demo & Conference will take place October 19-21, 2015, at the Rio in Las Vegas, Nevada. For more information and to register, visit: icmi.com/Contact-Center-Demo-Conference.
Two influential industry experts will take the keynote stage to share their unique experiences. They’ll inspire the audience to bring innovative ideas and new tools back to their own call centers and enhance their customer experience initiatives.

Jon Wolske, Culture Evangelist for Zappos.com

Jon’s presentation, “Creating and Nurturing a Culture of Service,” will demonstrate that there is so much more to service than the way you delight customers. He’ll explain how the right guidelines can help empower team members to make the right decisions for your business. His talk will highlight the important impact that company culture and customer experience have on business today. Jon will pull from his long history with Zappos—a company with legendary customer service—and experience inspiring companies such as Bath & Body Works, State Farm and more.  Jon will take the keynote stage the morning of Tuesday, October 20.

Myra Golden, Customer Loyalty Expert for Myra Golden Media

In her presentation, “The ‘Beyond Wow’ Customer Experience,” Myra will provide insights, benchmarks and motivation to deliver on the needs and expectations of customers at every service touch point. From the initial point of contact to handling complaints as if they were gifts, attendees will learn how to create customers for life. As outlined in her bestselling book, Myra’s proven process is rooted in her experience in customer recovery, customer loyalty, crisis management, call center training and social media for customer service.  Myra has been the brain behind recovery programs for McDonald’s, Coca-Cola, Verizon Business, Frito-Lay and more. Her presentation will take place the morning of Wednesday, October 21.

“ICMI brings the most inspirational and knowledgeable leaders to keynote at our conferences, and the lineup for our Las Vegas event is no exception,” said Patty Caron, ICMI’s Event Director.  “We are excited to hear from these seasoned professionals, who can inspire us through their deep knowledge in customer service”

The ICMI Contact Center Demo & Conference allows contact management professionals to discover best practices for optimizing their contact center and learn new insights on how to thrive in the years ahead. The event will offer more than 50 in-depth sessions as well as a dynamic expo floor featuring cutting edge technology and services. The conference brochure with all event information is now available for download here: icmi.com/CCDEMOBROCHURE

Get Registered
Two and three-day passes are available. For more information and to register, visit: icmi.com/Contact-Center-Demo-Conference. Register with code ICMIPR and save $200 off your two-day or three-day pass.

Apply for a Media Pass:


Media Contact:
Kimberly Samra


Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls