OmniTouch International - ICMI's Southeast Asia Partner | ICMI.com
Empowering contact center excellence for 30 years!

OmniTouch International

OmniTouch

Headquartered in Asia Pacific, OmniTouch provides Contact Centre & Customer Experience Training & Certification, Mystery Shopper Research and Consulting to blue chip and governmental Clients around the region.

Founded by ICMI Certified Associate, Daniel Ord, 12 years ago in Singapore, OmniTouch was the first to pioneer and deliver ICMI management certification in the region in early 2003 and was the first in the region to pioneer the powerful combination of Mystery Shopper Research and Training to provide Clients with effective one-stop solutions to improve Customer facing capabilities.

Today OmniTouch provides:

Customer-centric Training & Certification across all levels of the organization - combining the best in course-ware with outstanding delivery that people around the talk world about.

Mystery Shopper & Customer Satisfaction Research - with programs running across 35 countries worldwide including leading banks, telecoms, governmental services, hospitality, retail, healthcare and more.

Learn more about OmniTouch at www.omnitouchinternational.com

Contact OmniTouch at contactus@omnitouchinternational.com or by telephone to our Singapore office at +65 6324 4844.

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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