OmniTouch International - ICMI's Southeast Asia Partner |
Empowering contact center excellence for 30 years!

OmniTouch International


Headquartered in Asia Pacific, OmniTouch provides Contact Centre & Customer Experience Training & Certification, Mystery Shopper Research and Consulting to blue chip and governmental Clients around the region.

Founded by ICMI Certified Associate, Daniel Ord, 12 years ago in Singapore, OmniTouch was the first to pioneer and deliver ICMI management certification in the region in early 2003 and was the first in the region to pioneer the powerful combination of Mystery Shopper Research and Training to provide Clients with effective one-stop solutions to improve Customer facing capabilities.

Today OmniTouch provides:

Customer-centric Training & Certification across all levels of the organization - combining the best in course-ware with outstanding delivery that people around the talk world about.

Mystery Shopper & Customer Satisfaction Research - with programs running across 35 countries worldwide including leading banks, telecoms, governmental services, hospitality, retail, healthcare and more.

Learn more about OmniTouch at

Contact OmniTouch at or by telephone to our Singapore office at +65 6324 4844.


Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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