INSIGHTS - ICMI's United Arab Emirates Partner | ICMI.com
Empowering contact center excellence for 30 years!

INSIGHTS

INSIGHTS is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:

Regional Experience (12 years serving the regional industry)
Industry journals (spearheaded by "Telephony Middle East" magazine)
International Accreditation with recognised Global Industry bodies (ICMI, CIAC, etc.)
Accredited Call Centre Training Programs (English & Arabic)
Certified Call Centre Management Training Programs
Call Centre Trainer Certification Programs
Call Centre Training Material and Associated Resources
Region's only dedicated Call Centre Conferences and Exhibitions
Call Centre Consulting and Managed Services

Access to a broad range of internationally recognised, certified and accredited Call Centre industry professionals and a growing number of in-house Call Centre Training Consultants with exceptional (Call Centre related) academic qualifications and real-life call centre operations experience.

The entire team is managed and assisted by the region's most well-known, call centre personality, Mr. Dominick Keenaghan. Arising from a career as a University Mathematics lecturer, Dominick leverages a life-time working in the region with technical prowess, business savvy and educational expertise to ensure that the INSIGHTS team provide their clients with solutions that are overshadowed, only by the business results they achieve.

INSIGHTS focus not on the solution but on the business results arising from the solution.

INSIGHTS
Dubai, United Arab Emirates
Phone: +971 4332 9211
Fax: +971 4267 7718
Email: insights@emirates.net.ae

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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