GMtel - ICMI's Portugal Partner |
Empowering contact center excellence for 30 years!


GMtel is a Portuguese private company established in 1999, focused in the business of Contact Center consulting and training services.

We believe that the main challenge for today Contact Centers is quality with superior performance, and our approach to consultancy and training is directed towards the best fit of the three basic elements of a Contact Center: people, processes and technology.

For the last years we have been developing our consulting and training activities in close partnership with our customers. We have a team of senior consultants with sound experience in leadership, coaching, communication skills, process improvement, assessment centers, and call/contact centers workforce management, operations, quality assurance and technology.

At GMtel we have detailed knowledge about the particularities of the Portuguese and Spanish markets in terms of culture, work regulations, management skills and trends.

We are very proud to become ICMI Global Partner and add ICMI knowledge, expertise and quality to our offer for the Portuguese and Spanish Contact Center Industry.

ICMI Training courses offered
Essential Skills and Knowledge for Effective Contact Center Management
Monitoring and Coaching for Improved Contact Center Performance
Smart Strategy = Strong Leadership: An Executive Workshop on Contact Center Strategic Planning
Workforce Management: The Basics and Beyond

Lisboa, Portugal
Phone: +351 21 761 34 70
Fax: +351 21 761 34 71


Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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