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Expert Educast Sponsorship Assets


Click on a logo below to see the 15-minute educational videos ICMI has produced, covering cutting edge business topics and timely technical analysis of contact-center solutions featuring insight from industry experts and world-class practitioners.

Oracle
QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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