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NEW FOR ’09: Pre-Conference Summits
Three Invigorating Keynote Presentations
Networking opportunities to meet and greet your peers
Ten Case Studies From Top Organizations
ICMI's Ask the Experts — 30 minutes of complimentary industry expert advice
BEST VALUE! All-Access Conference Package
$1,995 through July 17th, 2009 – All-Access for the price of Premium!

$2,295 through August 21st, 2009 | $2,495 after August 21st, 2009
Premium Conference Package
$1,695 through July 17th, 2009 – Premium for the price of Main!

$1,995 through August 21st, 2009 | $2,195 after August 21st, 2009
Main Conference Package
$1,695 through August 21st, 2009 | $1,895 after August 21st, 2009
Exhibit Hall Pass
Free with pre-registration. $50 on-site.
Team Discount: Buy three conference registrations, get the fourth registration free. Not combinable with other discounts.

ACCE2009 Brochure

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About ICMI

Thank you for Making ACCE 2009 a Success!

Click here for the ACCE 2010 Website!

Thank you to the attendees, exhibitors and speakers at ACCE 2009, which took place October 5-9 in Las Vegas, NV.
Click here to view photos from ACCE 2009 - award presentations, keynotes, general sessions, receptions, and more!

See the winning videos from the ACCE 2009 Customer Experience Video Contest!
1st Place: Hot Topic
2nd Place: NYC311
3rd Place: Progressive

For information on ACCE 2010, taking please June 14-17 in New Orleans, LA, click here!

Interested in exhibiting/sponsoring at ACCE 2010? Contact Jody Kudless at jkudless@icmi.com or 732-252-9740.

Speaker Presentation Downloads

Main conference session presentations available to conference delegates for review and download. To access the ACCE online web handouts, click here, enter your email address in the box provided and press "Login". Once your email has been verified as a conference participant, you will be redirected to the Online Conference Proceedings site. *** PLEASE BE SURE TO SCROLL TO THE BOTTOM OF THE PAGE AND PRESS "SESSION SEARCH"***.

2009 Event Highlights

  • Choose from across seven concurrent sessions of programming in four key areas.
  • Engage with dynamic keynote presenters who will inspire you to embrace and overcome both professional and personal challenges.
  • Share information and stories with your peers at networking events.
  • Improve your center’s performance with the most significant and proven industry best practices.
  • Access innovative products and services in the exhibit hall.

Event FAQs

Click here for answers to the most commonly asked questions about ACCE 2009. If you need further assistance, please contact us directly.

Luncheon Keynote Presentation

View the luncheon Keynote Presentation from Patrick Morrissey - Vice President, Service and Support Marketing & Alliances, salesforce.com

ACCE 2009 Speaker Blog

Check out this blog from Bob Furniss, Founder / Principle Consultant of Touchpoint Associates™, and ACCE 2009 Speaker. Read his thoughts and summary of ACCE 2009, twittering on-site, and more!

Day-by-Day Event Summary

Monday, October 5th: Choose between two of our most popular training courses, “Measuring Contact Center Effectiveness“ OR “Contact Center Coaching: A Practical Approach to Getting Results.” Included as part of your All-Access Conference Package.

Tuesday, October 6th: Pre-Conference Education: Attend two intensive 3½ hour workshops (one in the morning, one in the afternoon) OR a highly targeted all-day summit. Included as part of your All-Access or Premium Conference Package.

Wednesday, October 7th - Friday, October 9th: 2½ days of keynotes, networking, and multi-faceted education. Included as part of your All-Access, Premium or Main Conference Package.